My account does not seem to be loading correctly. Why is this?

If you're experiencing issues with your account not loading correctly, don't worry! Here are some tips to help get things back on track so you can resume using Trenlii seamlessly.

Why Your Account May Not Be Loading Correctly

There are a few common reasons why your account might not be loading as expected. These can range from browser compatibility issues to interference from browser extensions and security settings. Let's explore these in more detail.

1. Browser Compatibility

For the best experience, we recommend using the latest version of a WebKit-based browser, such as Google Chrome or Safari. These browsers provide optimal support for our features and ensure smoother functionality.

• Ensure you are using the most current version of your preferred browser.
• Consider switching to a WebKit (e.g. Google Chrome ) browser if you're currently using a different type, as this might resolve loading issues.

2. Browser Extensions

While extensions can enhance your browsing experience, certain ones might interfere with how our site functions. Ad blockers, script blockers, or other similar extensions can sometimes prevent the site from loading properly.

• Try disabling extensions temporarily to see if this resolves the issue.
• If everything loads correctly after disabling extensions, consider re-enabling them one by one to identify the culprit.

3. Firewall and Security Settings

Overly stringent firewall settings can block essential elements needed for your account to load. Similarly, certain security settings might inadvertently disrupt connectivity to our servers.

• Check your firewall settings and ensure that Trenlii is allowed through.
• If you're accessing the internet through a network with additional security layers, such as a workplace setting, consider speaking with your IT department for assistance.

4. Clear Cache and Cookies

Sometimes, cached data or cookies stored in your browser can cause conflicts with the latest updates to our site.

• Clear your browser's cache and cookies to ensure everything is fresh.
• After clearing, restart your browser and try loading your account again.