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  3. Why doesn't my Top CMA video work in Safari?

Why doesn't my Top CMA video work in Safari?

Occasionally, you may experience issues when attempting to view your Top CMA videos using Apple's Safari browser. This is usually due to compatibility restrictions between video formats supported by Safari and those used by Trenlii. In this article, we'll help you understand the cause of this issue, provide a workaround, and inform you how to reach out to us for further assistance if needed.

Understanding the Compatibility Issue

Safari primarily supports the MP4 video format, specifically those encoded with the H.264 video codec and AAC audio codec. However, Trenlii may sometimes use other video formats or codecs that might not be compatible with Safari. When this occurs, you may encounter playback issues or the video may not load at all, which can be understandably frustrating.

A Workaround Solution

The good news is that there's a simple fix to get your Top CMA video playing smoothly on Safari. You can convert the video to a format supported by Safari using a video transcoder, such as HandBrake. Please follow the steps below to convert your video:

  1. Download the HandBrake video transcoder from its official website: https://handbrake.fr/.
  2. Install and launch HandBrake on your computer.
  3. Click on Open Source and browse to the location of the Top CMA video you'd like to convert.
  4. Select the Preset option and choose Very Fast 570p25 from the available presets list.
  5. Make sure that the MP4 Format is selected.
  6. Select Web Optimized
  7. Choose the Save As destination folder and specify a file name for your newly converted video.
  8. Finally, click on Start button to initiate the conversion process.

Once the conversion is complete, you should be able to open the converted video in Safari and playback should be issue-free. Although this workaround can be time-consuming, especially if you have multiple videos to convert, it will ensure your videos are accessible to all users, regardless of their browser choice.

Need More Help?

If you continue to encounter issues with your Top CMA videos in Safari or have any other concerns, please don't hesitate to reach out to us. Our support team is more than happy to assist you and provide further guidance. You can contact us through our website or by sending an email to support@trenlii.com. We're here to help make your Trenlii experience seamless and enjoyable.